Terms and Conditions for Man With Van Colyers

These Terms and Conditions set out the basis on which Man With Van Colyers provides moving, transport, collection and related man and van services to customers. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging any service. These terms are intended to be clear, fair and practical, while protecting both the customer and the service provider.

The following terms apply to all bookings unless a separate written agreement states otherwise. They cover the booking process, payments, cancellations, liability, waste handling, and the legal framework that governs the service. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects any rights that cannot legally be excluded under UK law.

In these terms, references to “we”, “us”, and “our” mean Man With Van Colyers, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. The term “service” includes removals, item collection, delivery, loading, unloading, lifting, transportation, and any agreed ancillary work. Where a quotation or written estimate is provided, it will form part of the agreement if accepted.

1. Booking Process

All bookings must be made by prior arrangement. A booking may be requested by phone, email, online form, or any other method we make available from time to time. During the booking process, you must provide accurate information about the items to be moved, the pickup and delivery points, access conditions, parking restrictions, floors, stair access, time constraints, and any special handling requirements. The accuracy of this information is essential because the price, staffing, vehicle size, and duration of the job may depend on it.

A booking is not confirmed until we have accepted it and, where applicable, received any required deposit or upfront payment. We may refuse or decline a booking at our discretion, including where the job appears unsafe, illegal, outside our service scope, or likely to exceed the agreed conditions. Any estimate we provide is based on the information available at the time. If the details change, we reserve the right to revise the quotation, timing, or crew requirements.

Customers are responsible for ensuring that the service can be carried out safely and lawfully. This includes arranging access, reserving parking where necessary, and informing us in advance of any lifting restrictions, building rules, permits, or security requirements. If a job cannot proceed because the customer has not provided accurate or sufficient information, the booking may be treated as a cancellation by the customer, and charges may apply.

2. Service Scope and Customer Responsibilities

Our Man With Van Colyers service is designed to provide flexible transport and support for domestic and commercial customers. Unless agreed in writing, we do not dismantle items, disconnect utilities, remove fixed installations, or carry out specialist technical work. We may assist with lifting, loading, carrying, and placement of items, but only where it can be done safely and within the agreed scope. Fragile, valuable, or unusually heavy items may require additional precautions or specialist handling.

The customer must ensure that all items presented for transport are suitably packed, labelled, and prepared for movement unless we have expressly agreed to provide packing services. You must remove any hazardous contents from furniture, appliances, or containers before the service begins. We are not responsible for items left inside drawers, cabinets, or concealed spaces unless we have specifically agreed to check them. If we agree to handle packing materials or wrapping, this does not alter the customer’s duty to disclose fragile or high-value items.

You must also ensure that you, or an authorised representative, are present at pickup and delivery where required to provide instructions, access, and confirmation of completion. If no responsible person is available, we may be unable to complete the service, and waiting time or return visit charges may apply. Any request to leave items unattended must be made in advance and accepted by us in writing.

3. Payments and Pricing

Prices are based on the quotation or rate communicated at the time of booking, subject to any changes arising from altered circumstances, additional labour, waiting time, route restrictions, parking issues, congestion, or extra items not originally declared. Unless stated otherwise, quoted prices do not include third-party charges such as parking permits, tolls, congestion charges, congestion-related penalties, or disposal fees. These will be added where applicable and must be paid by the customer.

Payment terms will be confirmed at the time of booking. We may require a deposit to secure a date and time, and the remaining balance may be due before, during, or immediately after the service. We accept payment by the methods we specify, and all payments must be made in full without deduction or set-off unless required by law. Late or failed payment may result in suspension of services, the withholding of goods where lawful, and recovery action for outstanding sums.

If the service duration exceeds the original estimate because of customer delays, inaccurate information, additional work, access problems, or unforeseen circumstances outside our control, we may charge extra time at the applicable hourly rate or a revised agreed rate. Any additional charges will be explained where reasonably possible. We reserve the right to request payment in advance if the risk profile of the job changes or if the customer has previously failed to pay on time.

4. Cancellations, Rescheduling, and Delays

Bookings may be cancelled or rescheduled by the customer, but notice must be given as early as possible. If you cancel within a short period before the scheduled time, a cancellation fee may apply to cover reserved vehicle time, crew allocation, and administrative costs. Where a deposit has been paid, it may be retained in part or in full depending on how much notice was given and whether costs have already been incurred. Any specific cancellation terms agreed at booking will take precedence.

We may also cancel or reschedule a booking if weather, traffic disruption, illness, vehicle failure, safety concerns, legal restrictions, or other events beyond our reasonable control prevent us from providing the service as planned. In such cases, we will aim to offer a new date or time. Our liability for cancellation due to circumstances outside our control will be limited to refunding any amount paid for the affected service, unless otherwise required by law.

If we arrive and are unable to complete the work because access is blocked, the customer is unavailable, unsafe conditions exist, or the service differs materially from the agreed description, the booking may be treated as a late cancellation or failed attendance. Waiting time may be chargeable. In situations where the customer requests a significant change to the booking after arrival, we may decline the change, revise the price, or arrange a separate visit.

5. Liability and Loss

We will take reasonable care when handling goods, property, and premises during the service. However, Man With Van Colyers is not responsible for pre-existing damage, wear and tear, structural defects, or losses caused by inadequate packing, faulty items, or hidden weaknesses in furniture or property. Customers should ensure that items are suitable for transport and are protected adequately for the journey.

Our liability for loss or damage is limited to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be limited. Subject to this, we will not be liable for indirect loss, loss of profit, loss of opportunity, business interruption, emotional distress, or consequential damage arising from the service. If a claim arises, you must notify us promptly and provide reasonable evidence of the alleged loss or damage.

Any claim relating to damage must be raised as soon as reasonably possible after the service, and in any event within a reasonable time. Where possible, you should inspect items and property before signing off completion. If goods are delivered to a third party or left at a nominated location at your request, risk may pass once the items are left in accordance with your instructions. We are not responsible for theft, loss, or damage occurring after lawful delivery has been completed.

6. Waste, Disposal, and Environmental Compliance

Where our man with van service includes collection, removal, or disposal of unwanted items, the customer must clearly identify what is to be taken away and ensure that no prohibited, hazardous, or illegal substances are included unless we have expressly agreed and are legally able to transport them. We will only handle waste in accordance with applicable UK waste regulations and only where the scope of collection has been agreed in advance.

The customer is responsible for declaring whether items are waste, reusable goods, or intended for donation, resale, or recycling. We may refuse to carry items that are contaminated, leaking, unsafe, or suspected to contain prohibited materials. If waste is collected as part of the service, we may use licensed facilities, transfer stations, reuse channels, or recycling routes as appropriate. Any disposal charge quoted is based on the description provided by the customer and may be adjusted if the actual waste differs from the booking details.

It is the customer’s duty to ensure that waste presented for removal is lawful to transport and dispose of. You must not ask us to remove controlled waste, chemicals, gas cylinders, asbestos, electrical waste requiring special handling, or other regulated materials unless we have confirmed in writing that we are authorised and able to do so. If illegal or undeclared waste is discovered, we may refuse the item, return it at your cost, or report the matter where required by law.

7. Access, Health and Safety

Safety is a priority on every job. You must make sure that the property, access route, and surrounding area are safe for our team and vehicle. This includes clearing pathways, securing pets, providing adequate lighting where necessary, and informing us of any risks such as broken steps, slippery surfaces, low ceilings, narrow stairwells, or lifting hazards. We may stop work if we believe the environment is unsafe or if continuing would create a risk to people or property.

Our team may refuse to move items that are beyond reasonable safe handling limits, are likely to cause injury, or require specialist equipment not included in the booking. If extra manpower or equipment is needed, we may offer to continue at an adjusted price or arrange an alternative solution. The customer must not instruct our staff to carry out any action that would breach health and safety law or place them in unreasonable danger.

Any injury, incident, or near miss should be reported immediately so that appropriate steps can be taken. We may record details for insurance and compliance purposes. You agree to cooperate with reasonable safety instructions given by our staff during the service. Repeated failure to follow safety instructions may result in suspension of the work and additional charges.

8. Insurance, Claims, and Complaints

We may maintain insurance appropriate to the nature of the services provided, but insurance cover does not extend to every possible loss. Customers are encouraged to arrange their own insurance for valuable goods, business equipment, and items of special significance. Any claim under our liability provisions must be supported by evidence showing the item, the condition before collection, the condition after delivery, and the amount of the alleged loss.

Complaints should be raised as soon as possible after the issue arises so that we can investigate and, where appropriate, remedy the matter. We may request photographs, invoices, repair estimates, or other supporting information. A complaint does not entitle the customer to withhold payment unless the law allows it or we agree otherwise in writing. Our aim is to resolve concerns fairly and promptly in line with the facts and the applicable legal obligations.

Any remedy we offer, where appropriate, may include repair, replacement, partial refund, or another proportionate solution. The choice of remedy will depend on the nature of the issue and the legal rights available. Nothing in these terms limits your statutory rights as a consumer where the service is purchased by an individual for personal use.

9. Force Majeure and Changes to the Service

We are not liable for delays or failure to perform caused by events outside our reasonable control, including extreme weather, road closures, accidents, acts of public authority, industrial action, civil disturbance, fire, flood, or serious equipment failure. Where such events occur, we will use reasonable efforts to continue the service, rearrange the booking, or provide a revised plan where feasible.

We may make reasonable changes to the method, timing, or route of the service if necessary for safety, legal compliance, or practical operation. Any such change will not normally reduce the charge unless the change significantly reduces the service provided. Conversely, if the scope increases or the circumstances become more difficult than originally agreed, additional charges may apply subject to fair notice where practical.

10. Governing Law and General Terms

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales unless another jurisdiction must apply by law. The courts of England and Wales will have exclusive jurisdiction where such jurisdiction is permitted. If the service is supplied in Scotland or Northern Ireland, mandatory local law may also apply where required.

If any part of these terms is found unlawful, void, or unenforceable, that part will be treated as removed and the rest will continue in effect. No failure or delay by us in enforcing any right or remedy shall constitute a waiver of that right or remedy. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their provisions unless expressly stated otherwise.

By proceeding with a booking for Man With Van Colyers, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms apply in conjunction with any written quotation, booking confirmation, or service-specific instructions provided to you. We may update these terms from time to time, and the version in force at the time of booking will apply to that service unless a later change is required by law.