Man with Van Colyers Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Colyers provides man and van, moving, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions, which are intended to create a clear and fair understanding between you and us. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the individual or business that requests, books, or uses our services.
Services means any removal, man and van, transportation, loading, unloading, packing, or related services provided by Man with Van Colyers.
Goods means the items, belongings, furniture, equipment, or any other property that we are asked to handle, move, or transport.
Work Order means the specific booking details agreed between you and us, including the service date, time, locations, number of operatives, and any agreed pricing structure.
Vehicle means any van or other vehicle used by us to perform the Services.
2. Scope of Services
Man with Van Colyers provides man and van and removal services for residential and commercial clients. Our Services may include collection, transportation, and delivery of Goods, assistance with loading and unloading, and, where agreed in advance, limited packing and furniture positioning.
We may operate within a defined service area and surrounding regions. Acceptance of a booking is always subject to the feasibility of completing the work within the requested timeframe, distance, and operational constraints. We reserve the right to refuse or decline any booking request at our discretion.
3. Booking Process
All bookings must be made directly with Man with Van Colyers through our accepted communication channels. When requesting a booking, you must provide accurate and complete information, including:
Full collection and delivery addresses, including access details.
Preferred dates and times.
A clear description of the Goods, including approximate quantities, sizes, and any particularly heavy, fragile, or valuable items.
Details of stairs, lifts, parking availability, and any access restrictions at both collection and delivery points.
Once we have assessed your request, we will confirm availability and provide an estimate or quotation. A booking is only confirmed when we have provided written or verbal confirmation and, where required, you have accepted the quotation and arranged any requested deposit or prepayment.
It is your responsibility to check that the details of the Work Order are correct. Any changes, such as additional items, changes of address, alterations to dates or times, or access issues, must be communicated to us as soon as possible. Changes may affect the price and our ability to complete the Service as originally agreed.
4. Pricing and Quotations
Our Services may be charged based on hourly rates, fixed prices, or a combination of both, as specified in the Work Order. Prices are calculated in good faith based on the information you provide at the time of booking.
We reserve the right to adjust the final price if:
The actual work required is greater than was described at the time of booking.
Additional stops or destinations are requested.
There are delays beyond our reasonable control, such as waiting for keys, restricted access, or inadequate parking resulting in longer carrying distances.
There are unanticipated heavy, bulky, or specialist items requiring extra labour, equipment, or time.
Unless specifically stated, prices do not include additional charges such as congestion charges, tolls, parking fees, fines arising from instructions you give us, or storage fees. These costs, where incurred in the performance of the Services, will be payable by you in addition to the agreed price.
5. Payments
Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on completion of the Service or as otherwise agreed in writing.
We accept a range of payment methods, which may include cash, card payments, or bank transfer, depending on our current operational arrangements. You are responsible for ensuring that payment is made in full and on time.
Where payment is not made when due, we reserve the right to charge interest on overdue amounts and to recover any reasonable costs incurred in collecting such payments. We may also suspend further work or withhold delivery of Goods until payment has been received.
6. Cancellations and Amendments
You may cancel or amend your booking by giving us reasonable prior notice. Specific cancellation charges may apply depending on the timing of the cancellation in relation to the scheduled service date.
We generally apply the following guidelines, which may be adjusted at our discretion:
If you cancel more than 48 hours before the scheduled start time, any deposit may be refunded or credited, subject to any non-recoverable costs incurred by us.
If you cancel within 24 to 48 hours of the scheduled start time, we may retain part or all of the deposit.
If you cancel within 24 hours of the scheduled start time or fail to be present when the team arrives, we may charge a cancellation fee up to the full quoted amount to cover lost time and costs.
Where you request significant changes to the booking, such as different addresses, dates, or a substantially changed volume of Goods, we may need to revise the quotation or reschedule the booking. We cannot guarantee that we will be able to accommodate all changes, especially at short notice.
We reserve the right to cancel or reschedule a booking due to reasons such as vehicle breakdown, staff sickness, adverse weather, safety concerns, or other circumstances beyond our reasonable control. In such cases, we will aim to provide as much notice as possible and will offer an alternative date or a refund of any amounts paid for Services not carried out. We will not be liable for consequential losses arising from such cancellations.
7. Client Responsibilities
You are responsible for:
Ensuring that you or an authorised representative is present at the agreed times for collection and delivery.
Providing accurate information and instructions, including any special handling requirements for fragile or valuable Goods.
Ensuring that all Goods are properly packed, secured, and ready for transport, unless packing has been specifically agreed as part of the Service.
Ensuring that access is safe, legal, and suitable for our Vehicle and operatives, including arranging any necessary parking permits or permissions.
Complying with all relevant laws and regulations and ensuring that the Goods do not include any prohibited, illegal, dangerous, or hazardous items.
If we are delayed or unable to complete the work because of issues within your control, such as lack of access, unprepared Goods, or absence of a responsible person, additional charges may apply.
8. Exclusions and Special Items
We do not carry certain items, including but not limited to:
Illegal substances or items, weapons, explosives, or other hazardous materials.
Perishable goods, live animals, or plants unless expressly agreed in advance.
Cash, jewellery, precious metals, important documents, or other high value items unless specifically agreed and appropriately packed and insured.
We reserve the right to refuse to transport any item which, in our reasonable opinion, poses a risk to our staff, Vehicles, or other Goods, or which we are not lawfully permitted to carry.
9. Liability for Loss or Damage
We will take reasonable care when handling and transporting your Goods. However, our liability is subject to important limitations and exclusions as set out below.
We will not be liable for:
Loss or damage arising from your failure to pack items adequately or appropriately.
Damage to Goods that were already defective, damaged, or fragile beyond their normal ability to be moved safely.
Loss or damage arising from your failure to inform us about special requirements, fragility, or particular value of items.
Loss or damage to the internal workings or mechanisms of electronic devices, appliances, or other equipment where there is no evidence of external damage.
Indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or emotional distress.
Our liability for loss or damage to Goods, where we are found to be at fault, may be limited to a reasonable amount taking into account the value of the Goods, wear and tear, and the price paid for the Services. You are strongly advised to arrange suitable insurance for your Goods during removal and transit, particularly for items of high value.
If damage occurs to property such as walls, floors, or fixtures at collection or delivery locations, you must notify our team immediately and confirm the details in writing as soon as practicable. Our liability for such damage, where we are at fault, will be limited to the reasonable cost of repair and will not extend to betterment or improvements beyond the original condition.
10. Claims and Notification of Issues
If you believe that loss or damage has occurred as a result of our Services, you must notify us as soon as reasonably possible and provide full details, including photographs where appropriate. Delays in reporting may affect our ability to investigate and may limit the assistance we can provide.
We may request evidence of value for damaged or lost items, such as receipts or valuations. You must cooperate with our reasonable investigations and mitigation efforts. We reserve the right to arrange inspections or repairs by contractors of our choosing, where appropriate.
11. Waste Regulations and Disposal
Man with Van Colyers operates in accordance with applicable waste management and environmental regulations. We are not a general waste disposal service and will only remove and dispose of items where this has been specifically agreed as part of the Service.
Where we agree to dispose of unwanted items, we will do so lawfully, using approved facilities or partners as appropriate. You confirm that any items given to us for disposal are your property and that you have the right to dispose of them.
We will not accept or dispose of hazardous or prohibited waste, including chemicals, asbestos, clinical waste, or other materials that require specialist handling. If such items are discovered among Goods to be removed, we may refuse to carry them and may charge for any additional time or costs incurred as a result.
12. Access, Parking, and Congestion
You are responsible for ensuring that suitable parking and access are available for our Vehicle at both collection and delivery addresses. This may include arranging permits or authorisations where necessary.
You will be liable for any parking charges, congestion charges, tolls, or penalties incurred as a direct result of the instructions you provide or the access arrangements at the premises. Where these costs are initially paid by us, they will be added to your final bill.
13. Health and Safety
The safety of our staff, clients, and the public is a priority. Our team will follow reasonable health and safety practices while carrying out the Services. We reserve the right to refuse to carry out any work that, in our reasonable opinion, would pose a risk to health or safety, such as carrying extremely heavy items up unsafe stairways or working in hazardous conditions.
You must ensure that the premises are safe for our operatives, with clear walkways and adequate lighting, and that children and pets are kept away from areas where lifting and carrying are taking place.
14. Force Majeure
We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. This may include extreme weather, accidents, road closures, vehicle breakdowns, strikes, public disturbances, or other unforeseen circumstances. In such cases, we will make reasonable efforts to inform you and to complete the Services as soon as reasonably practicable.
15. Privacy and Data Protection
We may collect and process personal information necessary for managing your booking and providing the Services, such as your name, address, and contact details. We will take reasonable steps to keep this information secure and will only use it for legitimate business purposes, including administration, billing, and service communication, or where required by law.
16. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any material changes will generally apply only to future bookings.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
You and Man with Van Colyers agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.
19. Entire Agreement
These Terms and Conditions, together with the Work Order and any written confirmation we provide, constitute the entire agreement between you and Man with Van Colyers in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in this agreement.
